Accessibility Policy
Providing Goods and Services to People with Disabilities
Our Commitment
Canadian Tire Jumpstart is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.
People with disabilities will be given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as others.
Definition
For the purposes of this Accessibility Policy, “Canadian Tire Jumpstart” includes Canadian Tire Jumpstart Charities and its applicable programs, operations, events, and services across Canada.
This policy aligns with the broader accessibility commitments of Canadian Tire Corporation and applicable accessibility legislation.
Scope
This policy applies to the provision of goods and services by Canadian Tire Jumpstart across all programs, events, digital platforms, and service delivery channels. Canadian Tire Jumpstart will apply accessible customer service principles across all jurisdictions in accordance with applicable regulatory requirements.
Communication
When communicating with a person who has a disability, Canadian Tire Jumpstart will do so in a manner that takes into account the individual’s disability. Staff and other persons acting on behalf of Canadian Tire Jumpstart will be trained on how to interact and communicate with people with various types of disabilities.
Services téléphoniques
Canadian Tire Jumpstart is committed to providing fully accessible telephone services. Staff will be trained to communicate clearly and in plain language over the phone.
Dispositifs d’assistance
Canadian Tire Jumpstart is committed to serving persons with disabilities who use assistive devices to obtain, use, or benefit from our goods and services. Staff will be trained and familiar with various assistive devices that may be used by individuals with disabilities and will know how to use any devices available at Jumpstart locations.
Animaux d'assistance
Canadian Tire Jumpstart welcomes persons with disabilities who are accompanied by a service animal. Service animals are permitted in areas open to the public.
Where a service animal is legally excluded, alternative measures will be provided to ensure access to services. Staff will be trained on how to interact appropriately with individuals accompanied by service animals.
Accompagnateurs
A person with a disability who is accompanied by a support person will be allowed to enter premises with their support person. At no time will a person with a disability be prevented from having access to their support person while accessing Jumpstart services.
Avis d'interruption de service temporaire
Canadian Tire Jumpstart will provide notice in the event of a planned or unexpected disruption in facilities or services used by persons with disabilities. The notice will include the reason for the disruption, anticipated duration, and a description of alternative facilities or services, if available.
This notice will be placed at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required. It will also be provided through appropriate digital channels, including the organization’s website or relevant communication platforms.
Training
Nous fournirons de la formation à tous les employés, bénévoles et autres personnes qui travaillent auprès du public ou à tous les tiers qui travaillent au nom de Bon départ de Canadian Tire et à tous les individus qui prennent part au développement et à l’approbation des politiques, des pratiques et des procédures relatives au service à la clientèle.
Training will include:
- A review of applicable accessibility legislation, including the Accessibility for Ontarians with Disabilities Act (AODA) and Customer Service Standard requirements
- How to interact and communicate with people with various types of disabilities
- How to interact with individuals who use assistive devices or require a service animal or support person
- How to use assistive devices available on-site
- What to do if a person with a disability is having difficulty accessing services
- Canadian Tire Jumpstart’s accessibility-related policies, practices, and procedures
Training will be completed as part of onboarding and updated periodically to reflect changes in legislation or policy. Records of training will be maintained, including dates of training, names of participants, and number of individuals trained.
Feedback Process
Canadian Tire Jumpstart welcomes feedback on how it provides goods and services to people with disabilities. Feedback may be provided in a manner that is accessible to the individual, including in person, by person, phone, email, online, and in writing.
Feedback can be submitted using the any of the contact methods listed below.
Canadian Tire Jumpstart will make information about the feedback process readily available, provide responses in accessible formats upon request, and make reasonable efforts to respond to feedback and address concerns promptly.
Canadian Tire Jumpstart Customer Service
Phone:
1-844-AUX-JEUX
1-844-937-7529
Mail:
Bon départ de Canadian Tire
2180, rue Yonge
P.O. Box 770, Station K
Toronto (Ontario) M4P 2V8
Email:
Jumpstart_admin@cantire.com
Accessibility-related inquiries and feedback will be reviewed and addressed by the appropriate team within Canadian Tire Jumpstart.
Disponibilité des documents sur le service à la clientèle accessible
Canadian Tire Jumpstart will provide this policy and related documents upon request through available service channels. If requested, documents will be provided in a format that takes into account the individual’s disability, including alternate formats upon request.
Modifications apportées à cette politique ou à d’autres
Canadian Tire Jumpstart is committed to developing policies that respect and promote the dignity and independence of people with disabilities. No changes will be made to this policy without considering the impact on individuals with disabilities. Any policy that does not respect and promote these principles will be modified or removed.
Questions about this Policy
This policy exists to achieve service excellence for individuals with disabilities. Questions or concerns about this policy can be directed through the contact channels and will be escalated through appropriate internal processes.
Accessibility Compliance Report
Click here to view Canadian Tire Jumpstart’s 2023 Accessibility Compliance Report.
(1) Les magasins Canadian Tire ainsi que certains magasins Mark’s/L’Équipeur, FGL et PartSource appartiennent à des marchands indépendants ou franchisés et sont exploités par eux. Les postes d’essence Canadian Tire sont exploités sous licence par des détaillants indépendants. En tant qu’entrepreneurs indépendants, ces marchands, franchisés et détaillants sont tenus de par les lois applicables d’adopter leurs propres politiques de service à la clientèle accessible, lesquelles doivent être conformes à la présente politique. Certaines entreprises au sein de la famille Canadian Tire peuvent avoir mis en place leur propre politique de service à la clientèle accessible pour le commerce de détail. En cas de conflit entre une politique de service à la clientèle accessible pour le commerce de détail et la politique de service à la clientèle accessible de La Société Canadian Tire Limitée, celle qui offre la meilleure accessibilité à nos clients prévaudra.